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If you have questions regarding a activity, tasters or becoming a member please either speak to the club coach directly, call 0191 2453880 to speak to the Eagles Community Foundation team or email [email protected].
If you have any technical issues with your Nest account or payments please email [email protected].
Login to the Nest to see our frequently asked questions relavant to your account.
Having trouble logging in? Reset your password or for further assistance email [email protected] or call 0191 2453880 during office hours Monday to Friday.
Monthly club subscription payments are only refundable if your weekly session has been cancelled. You will be informed if this is the case as well as how much will be refunded and this will be automatically processed without needing a request to be placed.
To cancel your recurring monthly club subscription payment you MUST provide 14 days cancellation notice to [email protected]. Any request after the deadline may incur a charge.
For any one-off activity purchases you have made, you have up to 48 hours before the start of the activity to request a refund for the session. Requests for refunds after this time will be at the discretion of the Eagles Community Foundation.
If your refund is approved the amount will be credited back to the original source of payment.
It may take up to 10 working days for refunds to be processed and appear on your bank statement.
Please contact us if you need to request a refund or if you have not received a previously confirmed refund and 10 worked days has elapsed by emailing [email protected].